Return Policy

RETURNS

Customers who wish to return their merchandise may do so within 10 business days from receiving their orders. The merchandise must be in its original packaging and the item must be currently carried on our website. Discontinued, closeout, damaged items, or partial returns will not be accepted. Customers will bear the cost of return shipping and a 20% restocking fee will be applied.

Note. Returns will not be accepted without prior contact or authorization from your salesperson. Contact (800) INFOMVP (463-6687) or email info@maxvalueprice.com

SHORTAGES

In case of a shipping shortage, Max Value Price can only offer a refund for the purchase cost of the missing merchandise, or credit towards future purchases.  Max Value Price will not ship any of the missing items to the customer.

Claims for shortages require a copy of the delivery receipt from the trucking company and must be signed by the driver. You must also provide Max Value Price customer representative with a list of items and/or quantities you claim to be short or damaged along with a photo. Please email info@maxvalueprice.com

LOST, DAMAGED AND/OR DEFECTIVE MERCHANDISE

The customer is responsible for inspecting and counting the merchandise at the time of delivery. Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be noted on the delivery receipt. 

  • Reporting Claims
    Claims for lost, damaged or defective merchandise 
    must be reported to your Max Value Price salesperson within 2 business days from receiving of orders. We must also receive a FAX or E-MAIL containing the list and number of the damaged, defective or missing items and a brief explanation. Max Value Price may refer your claim to the shipping company after review. All claims are reviewed on a case by case basis.

 

 

Shipping policy

Orders are shipped via trucking. Upon completion of your first order and account full set up, a customer representative will contact you regarding the fees. Trucking quotations are estimates based on initial order’s total weight and estimated number of pallets. Estimate transit time will differ depending on shipping location. All orders will be shipped from Southern California.

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